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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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catherine harris

November 25, 2024

5  out of  5
rating by catherine harris
"James did an awesome job!"
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Kiara Barnes

November 21, 2024

5  out of  5
rating by Kiara Barnes
"I am not a fan of State Farm and their random price increases that never have a credible explanation☝🏽 however, This review is specifically for James! He was very nice, patient, and helpful. He helped me a ton today, thanks again James! UPDATE: Ms. Denise the office manager decided to cancel/transfer my policy due to me “giving her staff anxiety”that’s literally what she said lol. Is that even a valid reason?? She is an office manager and handled me with such rudeness and ZERO patience. She had a very harsh tone & didn’t let me get a word out.This woman has caused my family problems for years and I really pray she finds peace one day. All I did was call the office questioning my $58+ UNEXPLAINED price increase as any taxpayer would. Please don’t ever choose this location they are emotional & lack basic customer service skills."
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Jacqui Sedivy

November 20, 2024

5  out of  5
rating by Jacqui Sedivy
"Craig was a wonderful agent! He went over everything with me and answered all my concerns. I highly recommend him as your agent. He was able to save me money and give me the same coverage I had with All State. Thank you very much!!"
We responded:
"Thanks for the great words Jacqui!!! Craig works really hard to help and find savings!! "
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Fayetta Waddell

November 1, 2024

5  out of  5
rating by Fayetta Waddell
"Tammy Keller is the absolute best! Very patient, informative and is always thinking of the best for the client! Goes above and beyond to take care of her clients!"
We responded:
"Hi Fayetta. Thank you for the kind words. Tammy enjoys helping and always goes the extra mile. "
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Lauren S

October 10, 2024

5  out of  5
rating by Lauren S
"Chase was phenomenal to work with! He is extremely knowledgeable and streamlined the process and explained it to me in a way that I would understand. I'm so appreciative of him as he exemplified excellent customer service. This is truly the company to use."
We responded:
"Hi Lauren. Thank you for the kind words. Chase always goes the extra mile to make sure everyone has a great experience. We look forward to helping more in the future. "
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Mireille Hnoud

October 1, 2024

5  out of  5
rating by Mireille Hnoud
"I had a really difficult issue with my insurance company, and I was getting very frustrated. James Turpin went above and beyond to help me resolve the problem. He was so patient, understanding, and helpful throughout the entire process. And he would not stop until he helped me fix it. Thanks to his hard work, my issue was resolved quickly and fairly. I am so grateful for his help, and I will definitely be renewing my insurance because of him."
We responded:
"Hi Mirelle. Thank you for the kind words. So glad James was able to help you and show you the value that he brings. "
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Sheila Rivera

September 23, 2024

5  out of  5
rating by Sheila Rivera
"James was very patient and professional and help explain everything very happy will recommend"
We responded:
"Hi Sheila. Thank you for the kind words. James always puts the customer first and does everything he can to show the value of State Farm. "
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Dawn Spadaro

September 20, 2024

5  out of  5
rating by Dawn Spadaro
"Tammy K. Is the best and most understanding person I have dealt with. Tammy looks out for her clients and helps them in whatever way possible!! I stay at State farm because she is my agent and she is 👍 wonderful!!"
We responded:
"Hi Dawn. Thank you for the kind words. Tammy takes so much pride in everything she does. So glad she has been able to help you. "
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abel willie

September 18, 2024

5  out of  5
rating by abel willie
"Absolutely pleasant experience here with both Benton and Kalil. They were able to give me all the information I needed and make everything as streamlined as possible. Never switching!"
We responded:
"Hey Abel!!! Thank you for the kind words. So glad Benton and Kalil have been able to show the value of State Farm. "
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Jane Brenny

September 17, 2024

5  out of  5
rating by Jane Brenny
"I have been with State Farm for many years. James in Charles Town, WV has been so helpful to me in answering questions with patience and expertise. Thank you, James!"
We responded:
"Thank you for the kind words. We look forward to helping for many years to come. "
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Jamie McElwee

September 15, 2024

5  out of  5
rating by Jamie McElwee
"If anyone is looking for an insurance company you should consider Lank Johnson Insurance Agency. I’ve had auto, renters, home owners and umbrella policies with them since the company’s inception and have never been disappointed. I deal with Tammy Keller who is thorough, professional, and above all, TIMELY in responding to my questions or claims."
We responded:
"Hi Jamie!! Thank you so much for the kind words and for Being a loyal customer. Tammy takes so much pride in what she does and so glad that we get to help you with your insurance needs. "
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Rik

September 14, 2024

5  out of  5
rating by Rik
"Great service from kalil helping me understand what I will be looking forward to with new car insurance policy made it simple and easy to follow will definitely be considering the services from State Farm"
We responded:
"Hi Rik! Thank you for the kind words. We would love to help protect you with your insurance needs. "
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Zac Halbrook

September 14, 2024

5  out of  5
rating by Zac Halbrook
"Highly recommend Benton Ward. Great guy, really knows his stuff."
We responded:
"Hi Zac! Thanks for the kind words. Benton is great!"
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bryan atse

September 13, 2024

5  out of  5
rating by bryan atse
"Kalil is awesome"
We responded:
"Hi Bryan! Thank you. Kalil does a great job and loves helping our customers find the best options for their needs! "
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Danielle Purdy

September 13, 2024

5  out of  5
rating by Danielle Purdy
"Called the other day to get a quote for my house. Benton was super helpful in answering my questions and helping me figure out what exactly I needed"
We responded:
"Hi Danielle! So glad Benton could help you find the right policy. Thank you for trusting us with your homeowners needs. "
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Kendall Ziner

September 13, 2024

5  out of  5
rating by Kendall Ziner
"Benton was so helpful in providing a quote for my house and answering all of my questions! Highly recommend."
We responded:
"Hi Kendall! So glad Benton could assist. "
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Allison Louque

September 13, 2024

5  out of  5
rating by Allison Louque
"Had a great experience! Kalil offered me very simple and quick serivce! And also got me the best deal with different financial services and gave wonderful advice as well. Very satisfied with his friendliness and willingness to help out in every way."
We responded:
"Hi Allison! Thank you for your kind words. So glad we could help and love that financial services were taken care of. Kalil is looking forward to help with all of your insurance needs. "
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D'Anna Gibson

September 13, 2024

5  out of  5
rating by D'Anna Gibson
"Was on the phone talking insurance with Kalil, and he provided great financial advice and overall wonderful service! Hope to speak with him again!"
We responded:
"Hi D’Anna! Thank you for letting us help. Kalil enjoys being able to advise and help protect from everyday risks. "
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Brice Halbrook

September 13, 2024

5  out of  5
rating by Brice Halbrook
"I had a great conversation with Lank’s associate Benton Ward who provided me with great advice and comparison quotes for my homeowner’s insurance needs Benton was very professional, was not pushy (like some insurance agents) and provided the quotes in the same day Excellent job!"
We responded:
"Hi Brice! Thank you for the kind words. Benton takes great pride in helping customers cover their needs. We look forward to helping more in the future. "
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Nina Branwell

September 13, 2024

5  out of  5
rating by Nina Branwell
"After visiting this state farm- I have to say Khalil gave the best financial advice I have recieved. Ive been searching for awhile for insurance. He was fast, gave great customer service etiquette, and really helped me with my needs. Out of all the services offered he made sure I had what I needed."
We responded:
"Hi Nina! Thank you so much for the kind words and trusting us to cover your insurance needs. Kalil looks forward to helping more in the future. "
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James Rudnick

September 13, 2024

5  out of  5
rating by James Rudnick
"Denise Punsalan is so helpful. Her personality is engaging. If I could give her 10 stars I would!!!!"
We responded:
"Hi James! Thank you so much for your kind words. Denise is always looking to assist"
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Peter Halbrook

September 13, 2024

5  out of  5
rating by Peter Halbrook
"Highly recommend this team! We recently worked with Benton Ward to setup new homeowners and auto insurance policies and he took excellent care of us. He was very knowledgable, communicative, and made the process very easy."
We responded:
"Hi Peter! Thank you for your kind words. So glad Benton could help with your home and auto insurance needs. "
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InterWebs

September 13, 2024

5  out of  5
rating by InterWebs
"Kalil provides fast and easy service! He also provides great financial services"
We responded:
"Thank you for the kind words. "
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Kirsten Ward

September 13, 2024

5  out of  5
rating by Kirsten Ward
"I’ve been a State Farm member for awhile now, but have never been assisted as well as I have by agent Kalil. He provided great financial services that were super fast and efficient."
We responded:
"Hi Kristen! Thank you for the kind words. So glad Kalil could help cover your financial service needs "
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Lisa MacKenzie

September 13, 2024

5  out of  5
rating by Lisa MacKenzie
"Tammy is very knowledgeable and helpful! Highly recommend her/State Farm!"
We responded:
"Hi Lisa! Tammy takes a lot of pride helping and uncovering needs. Thank you for the kind words "